Refund & Cancellation Policy

1. Scope

This policy covers paid directory plans purchased on Supply Chain Directory, operated by Aashita Technosoft Pvt. Ltd.. All payments are taken in Indian Rupees through Razorpay.

2. Paid plans are non-refundable

Once a paid plan is activated it is not refundable, in whole or in part, whether or not you have used it. This is why we offer a free trial: it lets you evaluate the register at no cost and no risk before any money changes hands.

Please use the trial to confirm the directory covers your sector, region and the kind of companies you need. If anything is unclear, ask us before purchasing — we would much rather answer questions up front than take a payment you did not mean to make.

Access ended for breach of the Terms of Use — reselling or scraping the data, for example — is likewise not refunded.

3. The two exceptions

The no-refund rule does not apply where the fault is ours:

Payment taken but plan not activated

If your payment was debited and the plan did not activate because of a technical failure on our side, we will either activate it or refund you in full within 7 working days — your choice.

Duplicate charge

If a payment gateway error charged you more than once for the same plan, the duplicate amount is refunded in full within 7 working days of verification. You keep the plan you meant to buy.

4. How to raise one of those

1. Email aashita@aashita.ai with the subject Billing Issue – [Razorpay Order ID]. Your order ID is on your account page and in your payment confirmation.
2. Include your registered email address and what went wrong.
3. We review and respond within 2 working days.
4. If a refund is due, it is processed within 5–7 working days to your original payment method.

Razorpay refunds typically reach bank accounts in 5–7 business days depending on your bank; UPI refunds are usually faster, up to 3 business days.

5. Cancellation

Plans are one-time purchases for a fixed term and do not auto-renew, so there is no recurring billing to cancel and nothing further will be charged. Access simply runs to the end of the term you paid for.

To close your account, email aashita@aashita.aiwith the subject "Account Closure – [registered email]". Closing an account does not trigger a refund of the current term.

6. The free trial

The trial carries no charge and needs no payment details, so no refund can arise from it. It is the safeguard that this policy relies on — please use it before buying, and take as long as you need.

7. GST on refunds

Where a refund is issued under section 3, it covers the full amount paid, inclusive of GST. The Company reverses the corresponding GST transaction as required under applicable GST regulations.

8. Your consumer rights

Nothing in this policy limits your rights under the Consumer Protection Act 2019 or any other applicable Indian law. If you are unhappy with how a billing issue was handled, escalate it to aashita@aashita.ai marked for the attention of the Grievance Officer. We acknowledge within 48 hours and aim to resolve within 30 days.